New challenge ahead! (going Vendor this time)

After years of contracting a new challenge lays ahead for me in the vendor space. Until now I have always been on either the customer or partner side of things but was always curious how things would be from a vendor perspective. Recently I saw an opportunity at ControlUP passing by that I couldn’t resist in asking if it would also be feasible do do this from The Netherlands since it was posted for the UK. The lines where short since I am already working on for them on a freelance base creating Horizon scripts.

PS Engineers are experienced IT professionals that guide customers through their journey of assessing needs and implementing ControlUp solutions. Prospective candidates must be self-motivated, charismatic individuals that are willing to meet customers and work in very dynamic situations that present new, never before seen business and technical challenges on a regular basis. Ideal candidates possess several years of enterprise IT consulting experience and a deep technical skill set covering VMware’s or Citrix virtualization and PowerShell scripting.
Responsibilities
· Professionally represent ControlUp values at all times
· Maintain current knowledge of the entire ControlUp product portfolio
· Become a trusted advisor to both colleagues and customers
· Help our customers succeed by solving their challenging technical problems, from design through to production operations
· Work closely with customers to understand their needs and objectives
· Provide regular transfer of information presentations to customers
· Provide regular feedback to management for process and practice improvements
· Assist with all phases of Couchbase implementations, starting with installation, architecture design and review
· Contribute to internal technical projects, which can include software development, benchmarking, troubleshooting
· Work closely with the sales team and presales team on technical escalations and help grow opportunities in existing accounts
· Assist with customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution
· Work with all technical levels from managers, to architects and developers in the Couchbase Server technology and architecture
· Identify and write internal and external technical collateral, like typical deployment architectures or best practices
· Travel to customers at least 25%
Requirements
· 10+ years of experience in information technology- A MUST
· 5+ years of customer-facing professional services or VDI Administration- A MUST
· Fluent Speak and Writing English- A MUST
· Strong VMware or Citrix experience
· Strong Windows desktop OS administration experience
· VCP/CTP/VCPDT strongly preferred
· B.S./B.A./M.S. degree or equivalent technical training & experience
· Proven technical background –You will need to have a strong hands-on understanding of a number of popular technical platforms
· Positive attitude and very customer-centric; always willing to put the customers’ needs first
· MCSE – a plus
While I have been doing mainly VMware for the last few years I also have a bit of history with Citrix so I thought this would fit perfectly. After a couple of zoom calls first I traveled to ControlUP’s yearly Sales Kick-Off in Jerusalem last month to have a face to face meeting but also to feel how things are run inside the company. Looking back at that I have to say I really enjoyed it and was able to connect with just about everyone (I just didn’t have the time to connect with everybody). So when I received the call a week or so later that they wanted to hire me I couldn’t be more happy about that and I will be starting March first as Professional Service Engineer!
tldr: Got hired by ControlUP as Professional Services Engineer starting March first